Refund policy

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits these rights.

Faulty or damaged product

If your Espreshot arrives faulty or damaged, or stops working because of a defect, email us at contact@espreshot.com with your order number, a short description and a photo or video of the problem. We will offer a replacement, repair or refund in line with the Australian Consumer Law. We cover the cost of returning a faulty product.

Change of mind: 30 days

Changed your mind? You can return your Espreshot within 30 days of delivery, as long as it is unused, clean and in its original packaging with all accessories.

• Email us first at contact@espreshot.com with your order number. We will send you the return address and instructions. Returns sent without contacting us first cannot be processed.
• Return shipping costs for a change of mind are paid by the customer. We recommend a tracked service.
• Once we receive and check the product, we refund you to your original payment method within 5 to 10 business days.

For hygiene reasons, a machine that has been used to brew coffee can only be returned under the faulty product section above.

Premium pack: 1-year warranty

The Premium pack includes a 1-year warranty against defects, starting on the delivery date. It is provided by Stanislas Consigny, trading as Espreshot, 10 Rue de la Tranquillité, 59800 Lille, France, contact@espreshot.com.

• What is covered: any defect in materials or manufacturing under normal use (for example the pump, heating or battery failing).
• What is not covered: damage from drops, misuse, use of unsuitable liquids, lack of cleaning, or normal wear of consumable parts.
• How to claim: email contact@espreshot.com with your order number and a photo or video of the problem. If the claim is accepted, we send you a replacement machine. We pay any shipping costs of the claim.

The benefits given to you by this warranty are in addition to other rights and remedies under a law in relation to the goods to which the warranty relates.

Premium pack: 30-day price protection

If the price of the same Espreshot pack drops on espreshot.com within 30 days of your order, we refund you the difference.

• Email us at contact@espreshot.com with your order number within 30 days of your order date.
• The lower price must be the regular price shown on espreshot.com for the same pack. Discount codes, bundles with other products and third-party retailers are not included.
• The difference is refunded to your original payment method within 5 to 10 business days.

Ebook

The Anywhere Barista ebook included in the Premium pack is a digital product. Once downloaded, it is not refundable on its own, except if it is faulty or not as described.