Privacy policy

This privacy policy explains how Stanislas Consigny, sole trader, trading as Espreshot, 10 Rue de la Tranquillité, 59800 Lille, France (contact@espreshot.com), collects and uses your personal information when you visit espreshot.com or buy from us.

1. Information we collect

  • Order information: name, email, phone number, shipping and billing address, products ordered.
  • Payment information: processed securely by our payment providers. We never see or store your full card number.
  • Communication: the messages you send us by email or through our contact form.
  • Browsing information: device, browser, IP address, pages viewed and how you arrived on our website, collected through cookies and similar technologies.

2. How we use it

  • To process, ship and track your order, and to handle returns and warranty claims.
  • To reply to your questions and provide customer support.
  • To send you emails about your order and, if you agree, news and offers. You can unsubscribe at any time with the link in each email.
  • To improve our website and measure the performance of our advertising.
  • To prevent fraud and meet our legal obligations.

3. Who we share it with

We never sell your personal information. We only share it with service providers who help us run the store:

  • Shopify, which hosts our store and processes payments;
  • our fulfilment and shipping partners, to deliver your order;
  • our email service provider;
  • advertising and analytics partners such as Meta (Facebook and Instagram), which help us show relevant ads and measure their results.

We may also disclose information when required by law.

4. Cookies

We use cookies to make the website work, remember your cart, and understand how visitors use our website and ads. You can accept or refuse non-essential cookies through the cookie banner, and change your browser settings at any time.

5. International transfers

Because we operate from France and our service providers are located in several countries, your information may be processed outside Australia, including in the European Union, the United States and Canada. We only work with providers that protect your information.

6. How long we keep it

We keep your order information for as long as needed to provide our services and to meet our legal and accounting obligations, then we delete it.

7. Your rights

Under the Australian Privacy Act and the European GDPR where it applies, you can ask to access, correct or delete your personal information, or object to its use for marketing. To make a request, email contact@espreshot.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the French data protection authority (CNIL).

8. Security

We take reasonable measures to protect your information. No method of transmission over the internet is completely secure, but we work with trusted providers such as Shopify to keep your data safe.

9. Changes

We may update this policy from time to time. The version published on this page is the one that applies.

10. Contact

For any question about your personal information, email us at contact@espreshot.com.